YesMindy is a new and upcoming mental health platform that aims at kickstarting conversations surrounding mental health and the process of developing a safe ecosystem around it. Conceived by three doctors, who saw the potential of furthering the scope of mental health in India, YesMindy was born out of the need for developing a safe space where patients can consult trained and qualified mental health professionals.
YesMindy arrived as a Codesign project right at the concept stage, which meant that we had to build everything from scratch and realize the features and functionalities envision by the founders.
At the outset, the primary issue presented itself in gaps between the three key stakeholders involved in YesMindy - the patients, the doctors, and the therapists. Following this was the pressing issue of matching patients to doctors and therapists as per their needs and requirements, regardless of their location.
Once the patient was connected to a doctor/therapist, scheduling therapy and counseling sessions were to be carried out depending on the professional’s availability. And after the booking slot was approved, an immediate confirmation was issued to the patient and the mental healthcare professional.
The platform would also have to maintain high volumes of data, such as the patient history, the treatment plan, the prescriptions (if any), and the progress. Such confidential information would have to be stored securely and granted access only through a proper authorization.
The YesMindy project involved a lot more complexities than we had imagined.
The first line of action was to round up all the stakeholders involved to transform the idea into a more concrete concept.
Our teams worked closely and tirelessly with the YesMindy team to outline a set of expectations and map deliverables against it.
Several workshops and discussions were hosted so that developers could be sensitized to the project’s needs and treat them empathetically. Regular debriefing sessions and meetings were conducted on the client front to maintain absolute transparency and update them on the proposed roadmap. In addition to the idea shared by the client, we also conducted competitor analysis to streamline the business model and make it more enriching for all participants.
After all the ideas and inputs were formalized into the agreed-upon information architecture, we started by outlining the user journey and the corresponding chain of events. Based on these findings, we could develop a wireframe that could accommodate all data exchanges. The wireframe was subject to multiple iterations to test for flow, and any bottlenecks were immediately identified and eliminated. While finalizing this aspect, the color scheme and style scapes were also established to complement the brand.
Once the wireframe was in its working state, multiple low fidelity and high fidelity prototypes were created to run by the YesMindy team. A final review meeting was conducted, and once all the technical and logical hiccups were addressed, all the digital assets were handed off to the client.
Given the nature and nascency of the project, our teams had to maintain a high degree of agility and dynamicity to take on every challenge that we experienced. As detailed in the previous section, such attributes proved to be highly useful in all the solutions that we implemented.
As a result, we were successful in delivering on our promise and meet the short-term goals like:
• Establishing a system of checks and balances to ensure that patients receive the help they need without abusing the services.
• Allowing patients the provision to share their concerns and switch doctors if they are not satisfied.
• Offering doctors and therapists one-click access to routine tasks such as appointment management, case history, prescriptions, follow-ups, etc.
Using design considerations to create a sense of safety and security to encourage patients to open up.
Creating a working platform that induces trust and credibility amongst patients and doctors/therapists.
Our intervention at the early stages of YesMindy project development allowed us to maintain flexibility in the product to accommodate additional features in the future. While the platform can seamlessly perform basic functionalities like login/sign-up, profile management, scheduling, confirming, and handling sessions, it still has room for more expansion to accommodate greater complexities. Treatment tracking plans, placing orders directly from prescriptions, and treatment team management are a few features in the pipeline.
It is a matter of time, effort, and commitment to the cause before YesMindy makes mental health more accessible to all!
Product designer - Mandar Kshirsagar
UI designer - Rumana Shaikh
Project manager - Shardul Durge
New Delhi, India